Utility Programs
Partnering with CallNet gives you more than just outage response and after-hours support. There’s so much more that you do for your members and customers, and every utility has a different range of services that it offers. We can help you do it all, from the most important utility programs to the smallest perks. We can create a script to handle each service and program that you offer to your customers, no matter how unique or routine.
Utility Functions
You’re not just getting calls because of outages and bills to be paid. There are many situations that might cause a concerned customer to reach out, like:
- Tree branch needs trimming to keep from damaging a power line
- Transformer box that’s open or broken
- Possible gas leak
- Break in a water main or sewage line
- Traffic light outage
And more, from electrical to water to waste management to street and road maintenance. We’ll answer those calls and get the necessary information to the right place.
Other Utility Services
A utility’s work isn’t limited only to fixing electrical, gas, and sewage problems. You might offer other services like handling water heater outages and other potential gas line issues, or energy conservation services. No matter how big or small the request, we’ll help you handle it. We take the call, and pass the request along to you to make sure it gets taken care of fast.
Other Utility Products
Making life easier – and services cheaper – for customers is especially important for a utility. Do you provide extra perks to your customers outside the standard range of services? If so, we’ll help you manage them. If that’s the case, CallNet’s expertly trained staff is knowledgeable on all your additional services, the money-saving programs and products that customers rely on you for:
- Internet access
- Telephone and long-distance service
- Water heaters
- Electric fireplaces and grills
- Electric thermal storage (ETS) heaters
- LED light bulbs
- Thermostats
And more. In short, we can create a script to handle even the most detailed and unique product or service, as well as serving as a conduit of information on seasonal and one-time opportunities to save.
See Our Process
What happens when CallNet receives a call? How do our systems work with yours? Learn the building blocks of our partnerships.
