Call centers help save you time and effort communicating with your customers and members. But why should you pick one over another? What makes one call center better? At CallNet, it’s simple. We have a wide range of unique solutions and abilities to offer, but more than that, we care about your success. We do everything we can to be approachable and personable to every one of our clients. We’re receptive to your questions and your feedback, and we work closely with you. Some call centers make you a cog in their machine. That’s not how we work.
Solutions Just for You
What do you want to happen when someone calls you? What should they hear? What’s the sequence of questions and answers that should be followed? It’s different for every utility provider, for every community. If a call center tries to wedge every client into the same script, it may work for a few. But for most, it won’t.
We work with all of our clients on individualized and customized scripts. We start out by getting the basics:
- Your expectations
- The services you offer
- Incident/event triage
- Custom advisories
The answer to one question could lead to another, and through that we get all the information we need to write your script and call process. We don’t just fit you into a template. We help bring your unique ideas to life, assisting you throughout the process of building a script that fits your needs perfectly.
We’re Always Here (So You Don’t Have to Be)
A power line doesn’t check the clock before it decides to fall. Water and gas pipes don’t burst only during business hours. CallNet is the perfect solution to staff-up at a moment’s notice, whatever the issue. We are always available: to answer calls, to help you troubleshoot, to provide the services you need.
And it’s not just handling power, water, gas and sewer emergencies – we can cover pretty much anything that happens, day or night, every day of the year. If someone needs to pay a bill at midnight and they require assistance, we can provide it. We’ll be your eyes and ears while you’re asleep or on vacation or in a meeting. We have your back.
A Consistent Service Across the Board
Getting the details and getting them right is crucial to handling customer concerns. That’s easy when you have total control over it, but handing parts of the process over to outside support can be anxiety-inducing. Unless you’re working with CallNet.
A consistent customer experience is critical, and we make sure it happens. We work with you to build a custom script that’s used for every call to ensure the same results. Every agent who works with utilities is trained in the industry and your individual needs. And our knowledge base is available to all of our agents so no matter who handles a call, your customer gets the same experience.
Simple Communications and Swift Service
We make it as easy as possible to solve any problem or answer any question that you might have. We’re not just available 24/7 for your customers, we’re available at all hours for you too. We work closely with each and every client to figure out exactly what you need, and customize our services to fit your situation. Whether you need us to be available at 10am every Wednesday during your staff meeting or if training sessions pop up at a moment’s notice, we’ll answer. And we’ll allow you to be where you need to be.
We also give you access to everything we’re doing for you via our client portal. You can log in and see messages live, check your on-call schedule, or chat with a CallNet dispatcher. All safe, all secure. And always available.