Answering the call for government agencies.

CallNet specializes in providing a wide variety of unique solutions and abilities for government agencies.

We specialize in custom solutions for government agencies.

At CallNet, we have a wide range of unique solutions and abilities to offer, but more than that, we care about your success. We do everything we can to be approachable and personable to every one of our clients. We’re receptive to your questions and your feedback, and we work closely with you.

Award-Winning Service

A consistent, positive customer experience is critical, and we make sure it happens every time.

The Latest Technology

Wherever the cutting edge of call center technologies is, that’s where you’ll find CallNet.

Custom Solutions

At CallNet, we work with you to individualize and customize scripts and solutions.

Solutions just for you.

What do you want to happen when a customer or prospect calls your agency? What should they hear? What’s the sequence of questions and answers that should be followed? It’s different for every government agency. If a call center tries to wedge every customer into the same script, it may work for a few. But for most, it won’t.

We work with all of our clients on individualized and customized scripts. We start out by getting the basics:

Your expectations

The services you offer

Incident/event triage

Custom advisories

We're always here (so you don't have to be).

CallNet is the perfect solution to staff-up at a moment’s notice, whatever the issue. We are always available to answer calls, help you troubleshoot, and provide the services you need.

And it’s not just getting messages to the proper departments, answering specific questions, and communicating policies and restrictions – we can cover pretty much anything that happens, day or night, every day of the year. If someone has a specific question at midnight, we’ll answer it. We’ll be your eyes and ears while you’re asleep or on vacation or in a meeting. We have your back.

Here’s how we can help your government agency.

At CallNet, we provide a wide range of call center solutions for government agencies like yours. Our services are tailor made to match each clients’ individual needs. Below are the most common services we provide for our government clients.

Customer Service

Answering FAQs

Troubleshooting common issues

Lead qualification & sales support

Order taking & appointment setting

Customizable scripts

Help Desk

Live human interaction

Agents troubleshoot in real time

Agents escalate problems as needed

Route issues to specific technicians

No more voicemail rabbit holes

Voicemail

Easy to use technology

Cost effective

Real-time delivery

Text message delivery

Email delivery

Schedule A Call

We’re here to help – let’s talk.

At CallNet, we specialize in knowing how to talk to your customers. We invite you to schedule a call with us so we can begin identifying your needs and build a customer service solution for you today. We’re here to help.

1. Schedule a call with our team

We'll spend time getting to know your business and its unique challenges, while also answering any questions you have.

2. We'll develop a custom solution

Based on the needs we identify for your business, we'll develop a custom solution tailor made for your customers.

3. You enjoy peace of mind

While your customers experience better customer service, you'll enjoy peace of mind knowing CallNet is on your side.