Help Desk Services

When your customers are in need, they deserve to talk to a real person.

Customer satisfaction is what we do. With CallNet’s help desk services, your customers are guaranteed to speak with a real person and get the assistance they need. If an issue is beyond an agent’s scope of expertise, it will be escalated to the appropriate technician in real time.

Live Human Interaction

No more chat boxes, support email addresses, or voicemails. Your customers will receive live human interaction.

Professional & Accurate

Our highly trained agents accurately capture and relay information to your customers on a consistent basis.

Cost Effective

Rather than hiring full-time, in-house representatives, save money with CallNet by only paying for what you use.

Let us handle your most common issues.

Your technicians don’t want to be bothered with simple, common issues that customers face. With CallNet, we’ll handle those calls so your technicians can focus on what they’re best at.
Our agents will escalate problems as needed
Route issues to specific technicians based on initial outcome
Customers will speak with a live agent
Agents troubleshoot in real-time
No more voicemail rabbit holes for customers

Our people make all the difference.

With CallNet, you can rest assured that your customers are enjoying the best experience possible on every phone call with our agents.
Industry-best ASTI and CAM-X Awards of Excellence
Hundreds of years combined industry experience
United States based agents; bilingual agents available
Agents function as someone employed by you
Highly-trained agents who are evaluated every pay period

We’re here to help – let’s talk.

At CallNet, we specialize in knowing how to talk to your customers. We invite you to schedule a call with us so we can begin identifying your needs and build a customer service solution for you today. We’re here to help.

1. Schedule a call with our team

We'll spend time getting to know your business and its unique challenges, while also answering any questions you have.

2. We'll develop a custom solution

Based on the needs we identify for your business, we'll develop a custom solution tailor made for your customers.

3. You enjoy peace of mind

While your customers experience better customer service, you'll enjoy peace of mind knowing CallNet is on your side.
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Our Awards & Certifications