Answering the challenge for utilities.

We take care of answering your phones and providing great customer service so you can focus on what you do best.

We specialize in custom solutions for utilities.

At CallNet, we have a wide range of unique solutions and abilities to offer, but more than that, we care about your success. We do everything we can to be approachable and personable to every one of our clients. We’re receptive to your questions and your feedback, and we work closely with you.

Award-Winning Service

A consistent, positive customer experience is critical, and we make sure it happens every time.

The Latest Technology

Wherever the cutting edge of call center technologies is, that’s where you’ll find CallNet.

Custom Solutions

At CallNet, we work with you to individualize and customize scripts and solutions.

Solutions just for you.

What do you want to happen when someone calls you? What should they hear? What’s the sequence of questions and answers that should be followed? It’s different for every utility provider, for every community. If a call center tries to wedge every client into the same script, it may work for a few. But for most, it won’t.
We work with all of our clients on individualized and customized scripts. We start out by getting the basics:
Your expectations
The services you offer
Incident/event triage
Custom advisories

We're always here (so you don't have to be).

A power line doesn't check the clock before it decides to fall. Water and gas pipes don’t burst only during business hours. CallNet is the perfect solution to staff-up at a moment’s notice, whatever the issue. We are always available: to answer calls, to help you troubleshoot, to provide the services you need.
And it's not just handling power, water, gas and sewer emergencies – we can cover pretty much anything that happens, day or night, every day of the year. If someone needs to pay a bill at midnight and they require assistance, we can provide it. We’ll be your eyes and ears while you're asleep or on vacation or in a meeting. We have your back.

Simple communications and swift service.

We make it as easy as possible to solve any problem or answer any question that you might have. We're not just available 24/7 for your customers, we’re available at all hours for you too. We work closely with each and every client to figure out exactly what you need, and customize our services to fit your situation. Whether you need us to be available at 10 am every Wednesday during your staff meeting or if training sessions pop up at a moment’s notice, we’ll answer. And we'll allow you to be where you need to be.
We also give you access to everything we're doing for you via our client portal. You can log in and see messages live, check your on-call schedule, or chat with a CallNet dispatcher. All safe, all secure. And always available.

Here’s how we can help.

At CallNet, we provide a wide range of call center solutions for medical facilities, utilities, educational institutions, and businesses. Our services to tailor made to match each clients' individual needs.

Inbound Calls

Billing calls
After-hours calls
Outage calls

Dispatch Calls

Crew dispatch
Supervisor notification
Crew safety check

Alerts

Emails
Text messages
Social media
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"CallNet makes us better able to respond to our outages while allowing the linemen to focus on their work. Our stakeholders are all in agreement that this is a service they wouldn’t want to be without."
– Bryan Washburn, CEO of Jasper County REMC

We’re here to help – let’s talk.

At CallNet, we specialize in knowing how to talk to your customers. We invite you to schedule a call with us so we can begin identifying your needs and build a customer service solution for you today. We’re here to help.

1. Schedule a call with our team

We'll spend time getting to know your business and its unique challenges, while also answering any questions you have.

2. We'll develop a custom solution

Based on the needs we identify for your business, we'll develop a custom solution tailor made for your customers.

3. You enjoy peace of mind

While your customers experience better customer service, you'll enjoy peace of mind knowing CallNet is on your side.
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