Customer Service

The experience a customer has over the phone can make or break your reputation.

As your business grows, it’s inevitable that customer service issues will arise. What’s not inevitable though, is a poor experience those customers will have when trying to get their issues resolved. With CallNet, our polite and professional agents make customer satisfaction their top priority so you can enjoy a worry-free experience.

Higher Customer Satisfaction

No matter the cause of the phone call, our agents will ensure that it’s handled in a swift and professional manner – all with a smile on their face.

Worry-Free Experience

You will enjoy peace of mind knowing that your customers are in great hands with our experienced agents. Plus, the callers won’t even know they’re speaking with a call center.

Professional & Accurate

Working efficiently and to the point, our highly trained and professional agents accurately capture and relay information to your customers on a consistent basis.

No matter the need, we've got you covered.

From general customer service calls to sales support, order taking, and appointment scheduling– we do it all.
Answering top 10 FAQs for customers
Troubleshooting common issues
Lead qualification and general sales support
Order taking and appointment setting
Customizable scripts with one-call resolutions

Our people make all the difference.

With CallNet, you can rest assured that your customers are enjoying the best experience possible on every phone call with our agents.
Industry-best ASTI and CAM-X Awards of Excellence
Hundreds of years combined industry experience
United States based agents; bilingual agents available
Agents function as someone employed by you
Highly-trained agents who are evaluated every pay period

We’re here to help – let’s talk.

At CallNet, we specialize in knowing how to talk to your customers. We invite you to schedule a call with us so we can begin identifying your needs and build a customer service solution for you today. We’re here to help.

1. Schedule a call with our team

We'll spend time getting to know your business and its unique challenges, while also answering any questions you have.

2. We'll develop a custom solution

Based on the needs we identify for your business, we'll develop a custom solution tailor made for your customers.

3. You enjoy peace of mind

While your customers experience better customer service, you'll enjoy peace of mind knowing CallNet is on your side.
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Our Awards & Certifications