At CallNet we have years of experience working with utility providers, and the expertise to handle almost any problem. From outages to line breaks to billing assistance to lineman dispatching, we’ve done it before. And we’re ready to help.
The power can go out, or a pipe can break, at any time. If you’re not prepared to handle the response, your members and customers won’t be happy. That’s where we come in. CallNet is here for you 24/7, 365. That’s not an exaggeration. It’s just what we do.
The people you serve are more than just customers. We take that relationship very seriously. Whether we’re hundreds of miles away or just down the street, our agents become a part of your team – and your community.
Every community is different. That’s why CallNet customizes solutions on a case-by-case basis. Whatever your utility needs, we will figure out the best way to serve you.
“Salt River Electric assisted CallNet when they were testing their integration to the Milsoft IVR and OMS several years ago, and we continue to be very happy with their service. We consider CallNet our partner when it comes to backing up our offices during the day and handling our after-hours calls.”
Tim Sharp | President and CEO of Salt River Electric
“There are numerous things that CallNet has brought from a safety aspect as well as a productivity aspect that we’ve found makes us better able to respond to our outages while allowing the linemen to focus on their work. Today, our stakeholders are all in agreement that this is a service they wouldn’t want to be without.”
Bryan Washburn | CEO of Jasper County REMC, Rensselaer, IN
“I am confident that in an emergency situation we can count on CallNet employees to handle our calls as needed. CallNet employees are professional and represent us well to our after-hours callers.”
Lisa Staggs Herrmann | Manager of Member and Community Relations for Butler Rural Electric Cooperative, Oxford, OH